Last updated: September 1st, 2024
At Datascout, we are committed to protecting your privacy and ensuring the security of your data. This privacy policy outlines how we collect, use, and safeguard your information when you use our products and services.
We collect information that you provide directly to us, including:
- Account Information: Name, email address, organization details.
- CRM Data for Queries Product: For our enterprise solutions specifically for Queries, we collect CRM data, such as member profiles and engagement metrics, and store it in a private datalake. This data is used solely for the purposes of providing advanced analytics and insights.
- Log and Query Data: We collect log data and query data to troubleshoot issues and improve the accuracy of our answers across our products.
We use your information to:
- Enhance and customize our products to better serve your organization.
- Provide support and communicate updates about our services.
- Analyze data to help you gain insights and improve member engagement.
- Improve System Accuracy: Log and query data are used solely for troubleshooting and enhancing the performance of our services. We do not sell or share this data with third parties.
3. Data Storage and Security
- Enterprise Solutions for Queries: CRM data collected for our Queries product is stored in a private datalake to facilitate advanced data analysis and reporting.
- Other Products: For all other products, data remains within your iMIS CRM system and is not transferred or stored externally by Datascout.
- Use of LLMs and Data Security: We leverage various Large Language Models (LLMs) through their APIs, ensuring that any data processed is not retained or used to train their models. Your data remains secure and is not shared beyond what is necessary for service delivery.
4. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of communications from us at any time.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Changes to This Policy
We may update this privacy policy periodically. We will notify you of any significant changes and update the “Last Updated” date at the top of this policy.
If you have any questions or concerns about this privacy policy, please contact us at info@datascout.ai.
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